Cancellation and Refund Policy

We at Sundarban Tourism Hub understand that plans can change due to any unforeseen reasons therefore, we have established a 100% transparent cancellation policy for good experience. Please adhere to the following cancellation policy:

• Cancellation Notification:
  • In case of cancellation, we must be informed via email and phone. The cancellation charges will be calculated effective from the date of receipt of the cancellation request.
• Cancellation Charges:
  • 100% of the tour cost will be charged 7 days before the date of travel.
  • 75% of the tour cost will be charged between 8 to 15 days before the date of travel.
  • 50% of the tour cost will be charged between 15 to 30 days before the date of travel.
  • 100% of the tour cost will be refunded if the cancellation request is received 30 days before the date of travel.
• Refund Process:
  • Refunds will be processed within 14 days of receiving a written cancellation request.
• Processing Fees:
  • A processing fee may be charged from the refund amount as operational cost/service charge. The exact processing fee amount will be communicated to you at the time of cancellation.
• Partial Refunds:
  • In case of partial refunds, the refundable amount will be adjusted based on the cancellation charges mentioned above.
• No-Shows:
  • In case of a No-Show, no refund will be provided.
• Change Requests:
  • Date changes are subject to availability, the team can ask for extra charges for the change request that will be communicated to you at time of date change.

Please ensure that you read and understand this cancellation policy before making any reservations.